Delivery

FREE WORLDWIDE DELIVERY ON ALL ORDERS OVER €300/£200/$300

Delivery is free on all orders over €300/£200/$300* and is deducted at the checkout.

Delivery costs and times are as follows:

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EU COUNTRIES
DHL Express, 1-3 working days from dispatch
€20

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UK MAINLAND
DHL Express, 1-2 working days from dispatch
£6

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USA
DHL Express, 1-3 working days from dispatch
$20

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REST OF THE WORLD
DHL Express, 1-5 working days from dispatch
£25

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To deliver to non-EU countries including the UK, USA and Rest of the World, please change to our Main Store site or USA site via the country flag selector in the top right of the page or from within the menu if on a mobile device.

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We also offer FREE RETURNS on all orders. You can visit our Returns page here for more information.

DISPATCH AND TRACKING INFORMATION

Orders made before 3pm (GMT/BST) will be dispatched the same day, except during very busy sale/promotion/holiday periods. During these periods, we still dispatch the vast majority of orders on the same day, but unfortunately cannot guarantee this for all orders.

All orders are dispatched from our UK warehouse, Monday to Friday, excluding public holidays in the UK. Orders placed after the cut-off time or on weekends and public holidays will be processed on the following working day.

We will send you an email with a tracking link on dispatch of your order. All deliveries are tracked and a signature will be required upon delivery, unless specified otherwise.

Please note that DHL does not deliver on Saturdays or Sundays.

Whilst we can usually deliver to PO Box addresses, this isn't always possible, so we advise to avoid using a PO Box as your delivery address.

Please allow additional time for made-to-order, personalised, monogrammed or altered items.

PACKAGING INFORMATION

We offer two free packaging options at the checkout:

1. Eco-Friendly Packaging - your items will be wrapped in tissue paper and delivered in our recyclable, FSC certified non-branded cardboard outer boxes.

2. Premium Packaging - your items will be wrapped in tissue paper and delivered in our recyclable, FSC certified signature red and white DR boxes. These boxes are protected by our recyclable, FSC certified non-branded cardboard outer boxes.

You can also choose a gift receipt option and add a free gift message, which we will handwrite on our branded premium card.

DHL ON DEMAND DELIVERY

We offer an On Demand Delivery service with DHL which allows you to tailor your delivery to suit you. Once your order has been dispatched and is in transit, DHL will provide you with various delivery options via email and/or text message (provided you have given us a mobile number on your delivery address), including:

1. Deliver to a safe location without a signature
2. Deliver to neighbours, reception or concierge
3. Deliver to another address
4. Schedule a delivery date
5. Collect from a DHL Service Point locker/location
6. Hold for a period

CUSTOMS DUTIES AND TAXES

All prices on our EU € site include customs charges & import duties and taxes, so deliveries to EU countries will incur no further charges.

If you live outside the EU, import duties and taxes may be charged by DHL or the local customs authority of your delivery country.

Recipients outside the EU (unless the delivery country is within the EU, UK or USA) will be responsible for any import duties and taxes, clearance fees and other additional charges. Derek Rose does not have any control over these and we are unable to falsley declare invoices.

*Please note, free delivery does not apply to any import duties and taxes, clearance fees and other additional charges for orders being delivered outside the EU, UK or USA.

For any further information or assistance, please contact us.