Returns Information

Whilst we hope you're happy with our products and service, we understand that sometimes people wish to return goods for a variety of reasons. We want this process to be as simple and convenient as possible for you, so we offer a 30-day free returns policy and include a returns form and return shipping labels with every order.

We obviously hope that you'll be delighted with your order. However, if you do need to return something, a free courier service can be arranged to pick up your order at a convenient time for you. Alternatively, you can drop your package into a local DHL service point.

1. Complete the 'Returns Form' included with your order and enclose it inside the package with your returned items. Please ensure that items are well packaged (ideally in the packaging in which they were sent).

2. Seal your package and stick the pre-printed DHL label (included with your order) on the outside of the package. Keep the DHL 'Archive Doc' label aside - you will need to give this to the courier collecting your package or hand it to the service point assistant if you are dropping it off at a service point location.

3. If you are returning from outside the UK, please also tick the 'Return' box on the 'Return Invoice' for each individual item you are returning and then draw a line through the items you are keeping. You will also need to attach this to the outside of your package to ensure the package clears customs. This is different to the 'Returns Form' which should be placed inside the package.

4. Depending on your location and preference, you may either schedule a courier pickup through DHL or find a local DHL Service Point Location to drop your package into. You can find direct links to the DHL courier pickup service and the DHL Global Service Point Location finder below.

5. We will process your return on receipt of your package and contact you as soon as we have done so. We will then either refund you or exchange for a different item/s, depending on your preference.

Go to the DHL Schedule a Pickup Website.

Select 'No' to the 'Do you need to create a shipping label?' question and then select 'I have a DHL Waybill number'. Enter the ten-digit Air Waybill (AWB) number in the 'Return Waybill Number' field (this number is shown on the pre-printed DHL return labels included with your order) and proceed to schedule a pickup at a convenient day and time. Give the package and 'Archive Doc' label to the courier when they arrive for collection.

Go to the DHL Global Service Point Locator Website.

Find local DHL Service Point Locations by entering your address or zipcode in the search function. Select the 'Send Shipment' button and then the 'I have a DHL account or return shipment' option in the dropdown. Then search to view a list and map of options. Give the package and 'Archive Doc' label to the service point assistant (if you are asked for our account number, it can be found on the 'Archive Doc' label).

1. We require that you return the goods to us in an unused and otherwise re-saleable condition.

2. Products are to be returned within 30 days of the date of the receipt of your order and we will make refunds to you in accordance with these terms within 7 days of receiving your return.

3. For further information or help, please contact our customer service team who will be happy to talk you through the procedure. Simply call Tel: + 44 (0) 800 996 1995 or send an email to customerservices@derek-rose.com

New and unused means that there are no marks on the item or any wear on the tags and items have not been washed. We do not sell used items and will not accept returns of any item with any indication that it has been used. In such cases, the item will be returned to you.

We are unable to accept exchanges or returns at our stores or concessions on orders placed via our website.